Privacy Policy – Soul Property Solutions

At Soul Property Solutions, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide to us when interacting with our website, services, and communications, including email and SMS. Our goal is to help you make informed decisions about your relationship with us.

1. Information We Collect

When you interact with Soul Property Solutions, we may collect two types of information:

a) Personal Information You Choose to Provide

This includes any information you voluntarily submit to us, such as:

 Email communications: If you contact us via email, we may retain your message, email address, and our replies.
 SMS communications: If you opt-in to receive SMS messages from us, we may collect your mobile phone number, message content, and interaction history.

b) Website Usage Information

Like many websites, we use standard technologies to gather aggregated data on site usage. This may include:

 IP addresses
 Browser types
 Referring pages
 Time spent on site

This information helps us understand how visitors use our website so we can improve the user experience.

2. Use of Cookies

Our website uses cookies—small text files stored on your device—to enhance functionality and security. Cookies allow us to:

 Remember your preferences
 Reduce the need for repeated logins
 Analyze website traffic and usage patterns

Cookies do not collect personal information, nor do they grant access to information stored on your device.

3. How We Use Your Information

The information we collect may be used to:

 Respond to your inquiries and provide customer support
 Send you important updates, service changes, or special offers
 Send you SMS or email notifications if you have opted in
 Improve website performance and functionality

You may opt out of promotional communications at any time.

4. SMS Communications

By providing your mobile number and opting in, you consent to receive SMS messages from Soul Property Solutions. These messages may include:

 Appointment reminders
 Service updates
 Promotions or offers

Message and data rates may apply. You can opt out at any time by replying “STOP” to any message or by contacting us directly.

5. Updates to This Policy

From time to time, we may update this Privacy Policy to reflect changes in our practices or services. We encourage you to review this page periodically for any updates.

6. Contact Us

For questions, comments, or to unsubscribe from promotional communications:

 General inquiries: info@soulpropertysolutions.ca
 Unsubscribe requests: unsubscribe@soulpropertysolutions.ca